Lost Items and Complaints

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 At Crownul Ltd, we’re committed to providing safe, reliable private hire services. If you’ve experienced an issue or lost something during your journey, we’re here to help.

👥 For Passengers

• If you’ve left an item in a vehicle, please report it using the form on our Contact Us page or the contact details below.

• Include booking details (date, time, location, and vehicle info) to help us locate your item quickly.

• We aim to respond to all lost item reports within 48 hours.

• For complaints, please provide clear details so we can review and respond thoroughly.

🚘 For Drivers

• Any found items must be reported and returned to the office within 24 hours.

• Drivers are expected to cooperate with all complaint or lost item investigations.

• Professional conduct is essential in all passenger interactions.

🏢 For Staff & Contractors

• All reports of lost items or complaints must be logged and followed up per Crownul Ltd procedures.

• Ensure timely communication between the operations team and any affected passengers or drivers.

• Records are retained for at least 12 months, in line with TfL regulations.

📝 Complaint Handling

• All complaints are handled confidentially and investigated by our support team within 24–48 hours.

• Safety-related complaints may be escalated to Transport for London.

📩 Submit a Report

To report a lost item or submit a complaint, please contact us at:

📧 info@crownul.com

📞 +44 (0)20 8080 3730 or +44 (0)7377 881909