Safety Policy

---

Legal & Policies

Company Details

The following Terms and Conditions apply to all services provided by CROWNUL LTD (trading as Crownul):

Registered Address: Jhumat House, Regus Office 135, 160 London Road, Barking, Essex, IG11 8BB, United Kingdom

Company Registration Number: 16341589

Operator Licence Number: Application in progress (will be published once granted)

All services are subject to the following policies: Terms and Conditions, Privacy Policy, Cookie Policy, Delivery Policy, Cancellation Policy, and Safety Policy, as outlined on this page.

By booking with Crownul — via our website, app, phone, live chat, or email — you agree to these Terms and Conditions. Please read them carefully before using our services.

Note Regarding Website Domains and Policy Coverage

These legal policies — including our Terms and Conditions, Privacy Policy, Cookie Policy, Delivery Policy, Cancellation Policy, and Safety Policy — apply to all services provided by Crownul Ltd through the following domains:

www.crownul.com (primary website)

crownul.co.uk

crownul.london

All domains may redirect to our main website (www.crownul.com). Any user accessing our services through any of these domains is subject to the same terms, conditions, and protections outlined in these policies.

Contact Information

For inquiries or assistance, you may contact us:

📞 +44 (0)20 8080 3730

📧 info@crownul.com

💬 Or via live chat on our website (bottom right corner).

Safety Policy - CROWNUL LTD

Crownul Ltd is committed to providing a safe, secure, and reliable service to all customers and drivers. We ensure that our safety standards align with Transport for London (TfL) guidelines and industry best practices.

Complaints Procedure

Crownul Ltd is committed to addressing any concerns quickly and fairly. Passengers can report complaints via phone (+44 20 8080 3730), email (info@crownul.com), or through our mobile app. All complaints are logged, investigated by our Customer Support Team within 24–48 hours, and resolved with feedback provided to the passenger. Any complaints regarding safety or regulatory issues are escalated to TfL in line with their requirements.

Lost Property

If an item is left behind in one of our vehicles, the driver must report it immediately. Our office logs the item, stores it securely for 14 days, and arranges return to the passenger upon request. Unclaimed items after this period are disposed of responsibly or donated, in accordance with our Lost Property Policy.

Use of TfL‑Licensed Vehicles and Drivers

All bookings are fulfilled exclusively using Transport for London (TfL)-licensed drivers and vehicles. We maintain weekly updates via the TfL Operator Portal to ensure all active drivers and vehicles are current and licensed.

It is our priority to ensure our customers receive a safe transfer each and every time. By undertaking monthly safety checks, you can be sure that the vehicle which will be undertaking your transfer is safe and in working condition.

Making sure you reach your destination in comfort and style is our main goal. This is why one of our policies is to have a car fleet no older than 5 years. One other policy is to undertake weekly safety checks of the car and periodical car service checks to ensure all our vehicles are running smoothly.

Our drivers are trained to operate having in mind the customer’s safety first of all, even if this means taking a few minutes longer on the journey.

Safety is our priority! You can be sure you will receive a…

• Well maintained & safe vehicle
• Regular safety checks undertaken
• Vigilant & experienced driver
• Smooth & relaxing transfer