Effective Date: 27 July 2025

Crownul Ltd provides transportation booking services through the following channels:

• Web-based booking system (accessible via internet browser)
   
• WhatsApp messaging
   
• SMS messaging
   
• Telephone bookings
   

All bookings are managed and dispatched exclusively through the iCabbi booking and dispatch system, hosted within the United Kingdom.

This model enables customers to make and manage bookings online or remotely while ensuring full compliance with Transport for London (TfL) requirements for licensed private hire operators.

By making a booking through Crownul’s website, WhatsApp, SMS, or telephone, customers agree to the company’s general Terms and Conditions and the following additional terms:

• All bookings are confirmed and recorded within the iCabbi dispatch system in accordance with TfL licensing regulations.
   
• All drivers and vehicles allocated are fully licensed by Transport for London (TfL).
   
• Passengers receive booking confirmations, fare details, and dispatch information via web confirmation, SMS, WhatsApp, or telephone communication.
   
• Secure data management and privacy protocols are enforced in compliance with GDPR and TfL requirements.
   
• All communications and booking records are securely stored and auditable within the operator’s licensed system.
   

Crownul Ltd confirms:

• The booking and dispatch system complies with the Private Hire Vehicles (London) Act 1998.
   
• All booking data, driver records, vehicle details, and customer communications are securely logged and stored within the UK via the iCabbi system.
   
• A full Technical Demonstration of the iCabbi booking and dispatch platform will be arranged with TfL as part of the licensing or inspection process, if required.
   
• The system provides full audit trails, secure login access, remote booking management, real-time dispatch functionality, customer support tools, and complaints handling procedures in line with TfL expectations for licensed private hire operators.
   
• Telephone, SMS, WhatsApp, and web bookings are all captured and recorded within the same compliant iCabbi dispatch environment.
   

This policy document supplements Crownul Ltd’s full Terms and Conditions, available at:
https://crownul.com/terms-and-conditions

This document is intended for submission to Transport for London (TfL) and for public publication as part of Crownul Ltd’s operator licensing documentation.

When you make a booking through our online system, you may be redirected to a secure booking platform provided by our authorised service provider, iCabbi. Crownul Ltd remains the Data Controller for all personal data collected through our website and booking system. iCabbi acts as our Data Processor and processes booking data on our behalf under contractual data protection obligations.

All personal data involved in the booking and compliance process is handled securely and in accordance with UK GDPR and applicable Transport for London regulations.

For further details on how personal data is collected, used and protected, please refer to our Privacy Policy:
🔗 https://crownul.com/privacy-policy

And for information relating specifically to the booking platform, please see:

https://crownul.assets.passenger.icabbi.com/privacy-policy-en.html

Approved by: Mehmet Sezer
Director / Operations Manager
Date: 27 July 2025