Crownul Ltd
Crownul Ltd
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      • Cookie Policy
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  • Home
  • Destinations
    • London Airport Transfers
    • All Major UK Airports
    • Train Stations
    • Ports & Cruise Terminals
    • UK Transfers
    • Private Tours
  • Our Services
  • Why Us
  • About Us
  • Contact Us
  • Legal & Policies
    • Terms and Conditions
    • Privacy Policy
    • Cookie Policy
    • Delivery Policy
    • Cancellation Policy
    • Safety Policy
    • Policy for Ex Offenders
    • Data Retention
    • Booking & Compliance
    • Lost Items and Complaints
    • Data Protection and ICO
  • Driver Recruitment
  • Travel Blog
  • Reviews

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ONLINE & REMOTE BOOKING AND TECHNICAL COMPLIANCE STATEMENT


Effective Date: 27 July 2025

1. Overview of Online & Remote Booking Model

Crownul Ltd provides transportation booking services through the following channels:

  • Web-based booking system (accessible via internet browser)
     
  • WhatsApp messaging
     
  • SMS messaging
     
  • Telephone bookings
     

All bookings are managed and dispatched exclusively through the iCabbi booking and dispatch system, hosted within the United Kingdom.

This model enables customers to make and manage bookings online or remotely while ensuring full compliance with Transport for London (TfL) requirements for licensed private hire operators.

2. Terms of Use for Customers

By making a booking through Crownul’s website, WhatsApp, SMS, or telephone, customers agree to the company’s general Terms and Conditions and the following additional terms:

  • All bookings are confirmed and recorded within the iCabbi dispatch system in accordance with TfL licensing regulations.
     
  • All drivers and vehicles allocated are fully licensed by Transport for London (TfL).
     
  • Passengers receive booking confirmations, fare details, and dispatch information via web confirmation, SMS, WhatsApp, or telephone communication.
     
  • Secure data management and privacy protocols are enforced in compliance with GDPR and TfL requirements.
     
  • All communications and booking records are securely stored and auditable within the operator’s licensed system.
     

3. Technical Compliance with TfL

Crownul Ltd confirms:

  • The booking and dispatch system complies with the Private Hire Vehicles (London) Act 1998.
     
  • All booking data, driver records, vehicle details, and customer communications are securely logged and stored within the UK via the iCabbi system.
     
  • A full Technical Demonstration of the iCabbi booking and dispatch platform will be arranged with TfL as part of the licensing or inspection process, if required.
     
  • The system provides full audit trails, secure login access, remote booking management, real-time dispatch functionality, customer support tools, and complaints handling procedures in line with TfL expectations for licensed private hire operators.
     
  • Telephone, SMS, WhatsApp, and web bookings are all captured and recorded within the same compliant iCabbi dispatch environment.
     

4. Legal and Policy Integration

This policy document supplements Crownul Ltd’s full Terms and Conditions, available at:
https://crownul.com/terms-and-conditions

This document is intended for submission to Transport for London (TfL) and for public publication as part of Crownul Ltd’s operator licensing documentation.


Data Protection & Booking Compliance

When you make a booking through our online system, you may be redirected to a secure booking platform provided by our authorised service provider, iCabbi. Crownul Ltd remains the Data Controller for all personal data collected through our website and booking system. iCabbi acts as our Data Processor and processes booking data on our behalf under contractual data protection obligations.

All personal data involved in the booking and compliance process is handled securely and in accordance with UK GDPR and applicable Transport for London regulations.

For further details on how personal data is collected, used and protected, please refer to our Privacy Policy:
🔗 https://crownul.com/privacy-policy

And for information relating specifically to the booking platform, please see:

https://crownul.assets.passenger.icabbi.com/privacy-policy-en.html


Approved by: Mehmet Sezer
Director / Operations Manager
Date: 27 July 2025

  • Terms and Conditions
  • Privacy Policy
  • Cookie Policy
  • Delivery Policy
  • Cancellation Policy
  • Safety Policy
  • Policy for Ex Offenders
  • Data Retention
  • Booking & Compliance
  • Lost Items and Complaints
  • Data Protection and ICO
  • Legal
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  • Driver Recruitment
  • Travel Blog

Crownul – Airport Transfers & Private Hire Service

Office 135, Jhumat House, 160 London Road, Barking, London IG11 8BB, United Kingdom

Tel: +44 20 7730 0000 | Email: info@crownul.com

Copyright © 2025 Crownul Ltd - All Rights Reserved.

Registered in England & Wales – Company No: 16341589


TfL Licensed Private Hire Operator Number - 11724

ICO Registration No: ZB922874 


The content of this website, including text, images and design, is owned by Crownul Ltd or its licensors and may not be reproduced, copied or distributed without prior written permission.


Bookings are subject to Crownul Terms & Conditions.

Bookings 24/7 • Customer Support 04:00–22:00 (UK)

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