Delivery Policy

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Legal & Policies

Company Details

The following Terms and Conditions apply to all services provided by CROWNUL LTD (trading as Crownul):

Registered Address: Jhumat House, Regus Office 135, 160 London Road, Barking, Essex, IG11 8BB, United Kingdom

Company Registration Number: 16341589

Operator Licence Number: Application in progress (will be published once granted)

All services are subject to the following policies: Terms and Conditions, Privacy Policy, Cookie Policy, Delivery Policy, Cancellation Policy, and Safety Policy, as outlined on this page.

By booking with Crownul — via our website, app, phone, live chat, or email — you agree to these Terms and Conditions. Please read them carefully before using our services.

Note Regarding Website Domains and Policy Coverage

These legal policies — including our Terms and Conditions, Privacy Policy, Cookie Policy, Delivery Policy, Cancellation Policy, and Safety Policy — apply to all services provided by Crownul Ltd through the following domains:

www.crownul.com (primary website)

crownul.co.uk

crownul.london

All domains may redirect to our main website (www.crownul.com). Any user accessing our services through any of these domains is subject to the same terms, conditions, and protections outlined in these policies.

Contact Information

For inquiries or assistance, you may contact us:

📞  +44 (0)20 7730 0000 | +44 (0)20 8080 3730

📧 info@crownul.com

💬 Or via live chat on our website (bottom right corner).

Delivery Policy

Payment for any requested service can be paid in advance by credit or debit card. Charges for card payments are no longer applicable and a receipt can be acquired from our office upon request, by emailing us at info@crownul.com (you should receive an automatic copy when journey is completed). The company does not force any of its customers to pay in advance and this is purely to assure the customer will receive the required service and disruptions at our end are kept to a minimum (“no shows”, fake reservations etc). For further information, please contact us at info@crownul.com.

Data & Privacy Note

When you make a booking, personal data you provide is processed in accordance with our Privacy Policy.
For information on how your personal data is collected, used, and protected, please refer to:

https://crownul.com/privacy-policy

For details on how the online booking platform processes your data, please refer to:

https://crownul.assets.passenger.icabbi.com/privacy-policy-en.html