Data Retention

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In accordance with Transport for London (TFL) Private Hire Regulations, Crownul Ltd retains booking records, driver and vehicle details, lost property logs, and complaints for a minimum of 12 months. This ensures compliance, transparency, and passenger safety.

Third-Party Booking Platform Retention

Where bookings are processed via our authorised service provider, iCabbi, personal data is retained in accordance with our contractual data processing arrangements and applicable regulatory requirements.

Retention periods may vary depending on legal, regulatory, accounting, or operational obligations, including requirements imposed by Transport for London.

Personal data will not be retained longer than necessary for the purposes for which it was collected.