Cookie Policy

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Legal & Policies

Company Details

The following Terms and Conditions apply to all services provided by CROWNUL LTD (trading as Crownul):

Registered Address: Jhumat House, Regus Office 135, 160 London Road, Barking, Essex, IG11 8BB, United Kingdom

Company Registration Number: 16341589

Operator Licence Number: Application in progress (will be published once granted)

All services are subject to the following policies: Terms and Conditions, Privacy Policy, Cookie Policy, Delivery Policy, Cancellation Policy, and Safety Policy, as outlined on this page.

By booking with Crownul — via our website, app, phone, live chat, or email — you agree to these Terms and Conditions. Please read them carefully before using our services.

Note Regarding Website Domains and Policy Coverage

These legal policies — including our Terms and Conditions, Privacy Policy, Cookie Policy, Delivery Policy, Cancellation Policy, and Safety Policy — apply to all services provided by Crownul Ltd through the following domains:

www.crownul.com (primary website)

crownul.co.uk

crownul.london

All domains may redirect to our main website (www.crownul.com). Any user accessing our services through any of these domains is subject to the same terms, conditions, and protections outlined in these policies.

Contact Information

For inquiries or assistance, you may contact us:

📞 +44 (0)20 7730 0000 | +44 (0)20 8080 3730

📧 info@crownul.com

💬 Or via live chat on our website (bottom right corner).

Cookie Policy 

CROWNUL LTD t/a Crownul (“the Company”) is committed to protecting and respecting your privacy and safeguarding your data and individual level information in a secure, respectful and trustworthy manner. We use cookies on our website www.crownul.com (“our website”) or through our mobile application (“our app”). Our Cookies Policy explains what cookies are, how we use cookies, how third parties we may partner with may use cookies on our website and our app, your choices regarding cookies and further information about cookies.

What are cookies

• Cookies are small pieces of text sent by our website to your web browser when you      visit. A cookie file is stored in your web browser and allows our website and our app or a third-party to recognise you and make your next visit easier and our website or our app more useful to you.
• Cookies can be “persistent” or “session” cookies.

How we use cookies

• When you use or  access our website or our app, we may place several cookies files in your web browser.
• We use cookies for the following purposes: to enable certain functions of our website and      our app, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.

The cookies that we use for our website and our app are in the following categories:

Technical Cookies

• These cookies are required for the operation of our website and our app.They include      cookies that enable you to log into secure areas of our website and our app, make a booking with us and make use of online billing services.

Analytical & Performance Cookies

• These enable us to recognise and count the number of visitors to our website and our app      and see how visitors navigate and interact with our website when accessing it. We use the information we collect from this to improve the way our website and our app works, for example, by making sure that our most popular services and information can be easily found.

We use analytical / performance cookies to:

• Understand how people use our website and our app or so that we can provide you with the best possible customer experience;
• Measure performance of our website or app;
• Identify, understand and fix any errors / issues that occur;
• Identify any technologies we may need to implement in the future to maintain and      improve the Crownul websites and our app;
• Test different versions of our website and our app;
• Track trends to help us plan for the future of our business.

Functionality cookies

• These are used to recognise you when you return to our website and our app. Utilising      these cookies enables us to provide you with a better experience through delivering personalised content for you (for example your favourite addresses).

We use functionality cookies:

• To remember you and save you time and effort; if you have registered with Crownul and / or completed any online forms with us, we use cookies to remember your details on your current visit, as well as any future visits (provided the cookie was not deleted between visits);
• To save any preferences that you select;
• To make using the website easier by remembering certain information that you input or      choices that you make so that you do not need to repeat this process;
• Targeting/commercial cookies.

Targeting Advertising and Commercial Cookies

• These cookies record your visit to the website, which pages you have viewed and the      links you have followed. We use this information to make our website and any advertising displayed on it more relevant to your interests. This information may also be carefully shared with third parties for the purpose of channelling towards you advertising that is most likely to be relevant to your interests, based upon how you have used our website and      our app.

We use commercial cookies to:

• Enable us to track third-party website referrals to our websites.
• Provide you with information on products and services that are more relevant to you      when you visit our website.

Technical Cookies

• The technical cookies Crownul uses are essential for ensuring correct functionality of the site and for making sure that your interactions with our website and our app are secure.

In summary, we use cookies on our website to:

• Enable the website to work;
• Help keep your details secure;
• Enable you to digitally book our services.
• Analytical and performance cookies

Third-Party Cookies

• In addition to our own cookies, we may also use various third-parties cookies to report      usage statistics of the service, deliver advertisements on and through the service, and so on.

What are your Choices Regarding Cookies

• If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
• Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Third-Party Booking Platform Cookies

Our online booking system is operated via a secure third-party platform provided by iCabbi.

When you access the booking function, you may be redirected to a separate domain operated by iCabbi. This platform may use its own cookies and tracking technologies in accordance with its own Cookie and Privacy Policies.

We encourage users to review the booking platform’s privacy information available at:

https://crownul.assets.passenger.icabbi.com/privacy-policy-en.html