Crownul is committed to equality of opportunity, dignity, respect and inclusion across our passenger transport services and working environment. We aim to treat passengers, customers, employees, drivers, Passenger Assistants/escorts and contractors fairly and respectfully.

We do not accept unlawful discrimination, harassment, bullying, victimisation or intimidating or humiliating behaviour. Recruitment, engagement and work allocation are based on suitability, competence and the requirements of the role, subject to applicable legal, licensing, safeguarding and contractual requirements.

We recognise that people may have different mobility, sensory, communication or other individual needs. Where applicable, we consider reasonable adjustments and appropriate communication or service arrangements to support inclusion and accessibility.

We will only represent a vehicle or member of personnel as having a specialist accessibility capability where the relevant requirement has been satisfied.

For school, SEND and vulnerable passenger services, Crownul takes a person-centred approach. Relevant passenger information provided or authorised for the service may be used to support appropriate communication, collection and handover, mobility or sensory requirements, anxiety-related needs and other passenger-specific arrangements.

Passenger dignity, safety and safeguarding remain central to service delivery.

Drivers, Passenger Assistants/escorts and relevant staff are expected to communicate calmly, professionally and respectfully. Crownul's induction and operational expectations include equality, dignity and respectful behaviour, safeguarding, passenger welfare and appropriate communication.

Concerns about discrimination, harassment or inappropriate conduct are taken seriously and handled through the appropriate management, safeguarding or complaints process. We periodically review our practices and policies and consider feedback, operational experience and changes in legal or contractual requirements.

This website statement reflects Crownul Ltd's Equality, Diversity & Inclusion Policy. The policy is reviewed at least annually and sooner where material legal, contractual or operational changes require it.